AppFolio
NowProduct Manager, Rental Applications & Payments
The old rental application was stuck. Applicants couldn't save the form or come back to it. Property managers had no way to see what was working, and every applicant was anonymous. I rebuilt the experience so it feels like a modern app, added accounts so applicants can finish later and we can measure what works, and built reporting so property managers can finally see what's happening with their applications. The result: submission rates went from 44% to 70% with a zero change-failure rate, and properties on the new flow fill vacancies 3.4 days faster than offline workflows. We're early on AI features at AppFolio, and the goal is to bring the same method below to that work.